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Privacy Policy: How We Protect Your Account

When you open an account with us, your personal data—from login credentials to payment details—stays encrypted and secure.

Data encrypted at rest and in transitPayment details never stored on our serversAccount access verified via email and phone
indowede login Privacy Policy: How We Protect Your Account
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Email Support

Send privacy requests or data concerns to our support team at [email protected]. We respond within 24 hours on weekdays. Include your account email and a clear description of your request.

Live Chat

Open live chat in your account dashboard Monday to Sunday, 09:00–23:00 Jakarta time. Our team can explain how your data is used and process account deletion requests immediately.

Data Access Request

Request a full copy of your stored data by submitting a form through your account settings. We compile and send your download link within five business days via your registered email.

SECURITY AND RIGHTS

How We Keep Your Privacy Secure

Data Encryption

Every login, deposit and withdrawal you make travels through 256-bit encryption. Your password is hashed and never stored in plain text. Payment data is tokenised and deleted after transaction completion.

Cookie and Tracking Clarity

We use session cookies to keep you logged in and performance cookies to measure page load speed. No third-party tracking cookies follow your browsing. You can disable non-essential cookies in your browser settings without losing core account access.

Account Security

Your account is locked after five failed login attempts for 30 minutes. Enable two-factor authentication via your registered phone number for extra protection. We never ask for your password outside the login page.

Data Retention

Active account data is kept as long as you play with us. After you close your account, we retain identity and transaction records for seven years to meet financial regulations. You can request permanent deletion where local law permits.

Your Data Rights

You have the right to see what data we hold on you, correct inaccuracies, and request deletion of personal details after account closure. Submit requests via live chat or email; we process them within five business days.

Policy Updates

We update this policy when we change data practices or add new payment methods like DANA, OVO, GoPay and QRIS operators. You'll receive notice via email at least 30 days before changes take effect. Continued use means you accept the update.

Privacy Policy: Questions Answered

We collect your full name, email address, phone number, date of birth and banking details. On your first deposit, we verify your identity using this data. We also record your IP address and device type for security. No additional personal data is required to play in the lobby or make withdrawals.

Payment details—your bank account number or DANA, OVO, GoPay and QRIS identifier—are encrypted immediately and never stored on our servers after your transaction completes. Deposits and withdrawals flow through encrypted payment gateways. You never enter payment data directly into our lobby; it's handled by the payment operator.

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Download My Data'. We compile your full record—login history, deposit dates, game sessions, withdrawal requests and any support tickets—within five business days and email you a secure download link.

Your account is deactivated immediately and your login credentials stop working. We retain your name, banking details and transaction history for seven years for legal compliance. Personal preferences, email and phone can be deleted on request. Deleted data cannot be recovered after 30 days.

We use session cookies to keep you logged in and analytics cookies to see which lobby pages load slowly. We do not use tracking cookies that follow you to other sites. You can disable non-essential cookies in your browser; your account will still work, but login may require re-entry after each browser restart.

Only our authorised support and security teams can view your account data, and only to resolve issues or verify your identity. Payment operators (DANA, OVO, GoPay and QRIS) see only your name and transaction amount. We never share or sell your data to marketers, brokers or third-party apps.

Open live chat or email [email protected] and request account deletion. We close your account within 24 hours. You can then request permanent deletion of personal details (name, email, phone), which takes five business days. Transaction records are kept seven years per local law.